Patient Information

We strongly encourage patients to make an appointment ahead of time, as this helps us ensure we can help every patient that needs us, give them the time they need, and reduce the time each patient has to wait to be seen. If this is a medical emergency, please call 911 for immediate assistance. Otherwise, our staff is standing by to help. Call us at 212-548-3263, and we will be happy to find an appointment time that is convenient for you. If, for any reason, you need to cancel an appointment, please try to give us 24 hours notice.

The multilingual staff at our Upper East Side Manhattan office will greet you as you enter the door and make you feel right at home. If you have already completed your new patient paperwork, just have a seat in one of our waiting room chairs. Be sure to have your photo ID and insurance card with you. Please let us know if there is anything you need. They will also be happy to help you with any last-minute questions you have. If you were not able to complete the new patient information form ahead of time, that is okay. Just let our front office staff know, and they will be happy to help you.

You can expect your first appointment with Dr. Gafanovich to take about an hour. During this initial appointment, it will be clear that you are not just a number to her but a person she truly wants to help be healthy and thrive. She will gather information on your lifestyle and current and past health concerns and order any necessary diagnostic tests. Her chief priority is getting to know you and crafting an accurate picture of your health. Remember to bring with you information on your health history, including a list of current medications. She will take plenty of time to answer any questions you have and address any pressing health concerns.

The comfort and trust of patients are a priority for Dr. Gafanovich and her staff. We do not want you to worry over potential discomfort to keep someone from seeking the care they need. As much as possible, we seek to reduce any discomfort associated with our therapeutic and diagnostic procedures. Please discuss your pain concerns with us, and we will be happy to accommodate you. Our staff is skilled in pain management and dedicated to providing quality health services while minimizing discomfort.

Dr. Gafanovich and her team work with a wide array of insurance providers in an effort to accommodate as many patients as possible. To find out if your insurance is included, please call us at 212-548-3263, and we will be happy to help you with information on your insurance plan. However, we always urge patients to check directly with their insurance provider for specifics on their coverage. For those who are uninsured, we can offer you advice on getting coverage and programs that may assist with unexpected and out-of-pocket medical expenses.

We realize that medical care can be expensive and can be a source of stress for families. Our practice does not believe anyone should go without healthcare for financial reasons. Therefore, we will make every effort to work with you and your financial situation. By working together, we will strive to find a solution that allows you and your family to get the care you need—even if you lack insurance. We accept all payment options, including checks, credit cards, and financing.